Shipping policy

Shipping Policy

**Last Updated:** [August 10, 2026]

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1. Order Processing Time
- All orders are processed within **[1–2 business days]** (excluding weekends and U.S. public holidays).
- During peak seasons, processing may take up to **[3–5 business days]** . You will receive a shipping confirmation email with tracking once your order is dispatched.

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2. Shipping Destinations
We currently ship to the following U.S. states and territories only. **Any state or territory not listed below is not eligible for delivery.**

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3. U.S. Domestic Shipping Rates
We offer **FREE standard shipping** to most states in our delivery area. A **flat rate of $10.00** applies to a small group of states. Your exact shipping charge will be displayed at checkout after you enter your shipping address.

| Shipping Category | Covered States / Territories | Standard Shipping (Estimated Delivery) |
| :--- | :--- | :--- |
| **Flat Rate – $10.00** | Idaho (ID), Maine (ME), Montana (MT), Nevada (NV), New Mexico (NM), North Dakota (ND), South Dakota (SD), Vermont (VT), Wyoming (WY) | **$10.00** (3–5 business days) |
| **FREE Shipping** | Alabama (AL), Arizona (AZ), Arkansas (AR), California (CA), Colorado (CO), Connecticut (CT), Delaware (DE), Florida (FL), Georgia (GA), Illinois (IL), Indiana (IN), Iowa (IA), Kansas (KS), Kentucky (KY), Louisiana (LA), Maryland (MD), Massachusetts (MA), Michigan (MI), Minnesota (MN), Mississippi (MS), Missouri (MO), Nebraska (NE), New Hampshire (NH), New Jersey (NJ), New York (NY), North Carolina (NC), Ohio (OH), Oklahoma (OK), Oregon (OR), Pennsylvania (PA), Rhode Island (RI), South Carolina (SC), Tennessee (TN), Texas (TX), Utah (UT), Virginia (VA), Washington (WA), West Virginia (WV), Wisconsin (WI), Washington D.C. (DC), plus U.S. territories including: Palau (PW), Federated States of Micronesia (FM) | **$0.00 (FREE)** (3–5 business days) |

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4. States & Territories We Do Not Ship To
Unfortunately, we do **not** ship to the following U.S. states and territories at this time:
- Alaska (AK), Hawaii (HI)
- American Samoa (AS), Guam (GU), Northern Mariana Islands (MP), Puerto Rico (PR), U.S. Virgin Islands (VI)
- Any other U.S. state or territory **not explicitly listed** in Section 3 above.

If you are located in one of these regions and wish to place an order, please contact us to inquire about possible arrangements (see Section 8 below).

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5. Delivery Estimates
- Standard delivery typically takes **3–5 business days** from the date of shipment for all eligible states and territories.
- Please note that these are **estimated delivery times**, not guarantees. Actual delivery may vary due to carrier conditions, weather, or other unforeseen factors.

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6. Order Tracking
- Once your order ships, you will receive a **Shipping Confirmation** email with a tracking number.
- Use the tracking link provided in your email to monitor your package via USPS, UPS, or FedEx.
- Please allow **24–48 hours** for tracking status to become active after shipment.

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7. Shipping Delays & Address Accuracy
- We do not guarantee specific delivery dates. Delays may occur due to severe weather, carrier volume surges (especially during holidays), or incorrect address information.
- **Please double-check your shipping address at checkout.** We are not responsible for packages lost or returned due to incorrect or incomplete addresses provided by the customer.
- If you need to change your shipping address, contact us within **12 hours** of placing the order. Once shipped, we cannot modify the delivery address.

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8. International Orders & Other Regions
For customers located **outside the United States**, or in any U.S. state/territory **not listed** in Section 3:

- **We do not process orders to these regions automatically through our website.**
- To inquire about a possible delivery arrangement, please contact us directly:
- Email: kigocreative@outlook.com
- Please note: If we are able to arrange delivery to your location, international shipments may be subject to **import duties, taxes, and customs fees**, which are **the sole responsibility of the buyer**.

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9. Lost, Stolen, or Damaged Packages
- **Lost in Transit:** If your package is marked "Delivered" but you have not received it, check with neighbors or your local post office first. If still missing, contact us within **3 days** and we will help file a carrier claim (investigation may take 5–10 business days).
- **Stolen Packages:** We are not liable for packages stolen after delivery confirmation. Please ship to a secure location.
- **Damaged Packages:** Keep all original packaging and contact us within **48 hours** with photos of the damage for a replacement or refund.

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10. Contact Us
- If you have any questions about shipping rates, delivery areas, or your order status, please reach out:

- Email: kigocreative@outlook.com